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How long does it take?
Usually about an
hour to two hours, depending on age, size, coat condition,
temperament and the type of haircut.
We provide extra time and care to groom pets that have sensitivities,
pre-existing medical conditions or other special needs.
How much do you charge for nail trimming?
Sorry. We do not charge by each service
item such as nail trimming and ear cleaning. We have only Bath&Brushing Service and Hair
Cut Service. Both include all service items that
are performed for your pet’s well being (please also see Prices).
Is there a house call fee or travel fee?
There is no house call fee or travel fee for our regular
service area. Convenience,
individualized attention, hand fluff drying (no cage drying),
professional styling and product quality are part of our specialized
service.
Do you offer a discount for multiple pets?
No. Since we do not charge travel fee
or house call fee, we are unable to offer discounts for multiple
pets.
Do you need to use my water or electricity?
No. The
Pooch Spa is a fully self-contained unit on wheels. The unit
has a water heater, fresh-water tanks and grey-water
tanks. The salon runs on generator power while at your
home.
Do I have to be home while you groom my
pet?
We prefer that you
be home during the service.
Once we have developed a relationship, we can make some
arrangements to care for your pet in your absence.
What if I have to cancel my appointment?
Cancellations must
be made at least 24 hours prior to the scheduled appointment
time. If you are not home for
your scheduled appointment, no show fee may be applied for the lost
appointment.
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